Privacy Policy
Last updated: August 2025
Torch Remodeling & Construction LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website [torchbuild.com] or engage our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: name, email, phone number, address, or other details you provide when requesting a quote, signing up for maintenance plans, or contacting us.
- Usage Information: IP address, browser type, pages visited, and other analytics data when you use our website.
- Cookies & Tracking: Our website may use cookies to improve user experience and for analytics/advertising purposes.
2. How We Use Your Information
We use the collected information to:
- Respond to your inquiries and provide services.
- Schedule projects and maintenance work.
- Improve our website, services, and customer experience.
- Send updates, offers, or important service communications (you can opt out anytime).
- Comply with legal and regulatory obligations.
3. Sharing Your Information
We do not sell or rent your personal information. We may share it with:
- Trusted subcontractors and service providers who assist with our projects.
- Legal authorities when required by law.
- Analytics/advertising platforms (e.g., Google, Meta) to help us understand visitor activity and improve marketing.
4. Cookies
Cookies are small files stored on your device that help us provide a better browsing experience. We use cookies for:
- Essential functionality (e.g., enabling forms to work properly).
- Analytics (e.g., understanding how visitors use our site).
- Advertising (e.g., showing relevant ads through Google or social media).
You can control or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
5. Data Security
We implement reasonable technical and organisational measures to protect your information from unauthorized access, loss, or misuse. However, no online system is 100% secure.
6. Your Rights
Depending on your location, you may have rights to:
- Access or request a copy of your personal data.
- Request correction or deletion of your data.
- Withdraw consent for marketing communications.
- File a complaint with your local data protection authority.
To exercise these rights, contact us at info@torchbuild.com.
7. Third-Party Link
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
9. Contact Us
If you have questions about this Privacy Policy, contact us at:
Torch Remodeling & Construction
90 Air Park Dr
Rochester, NY 14624
Email: info@torchbuild.com
Phone: (585) 880-0345